Shipping Details

Everything gets free shipping in NZ!
Products are dispatched within 24 hours and sent via NZ Post with a 1-3 working day delivery target.
Please note that all orders sent with NZ Post need to be addressed to standard NZ mail addresses or a PO box.

We will stay in touch the whole way, with one email when we begin preparing your order, and again once it has been shipped. Please always cheek your junk and spam folders if you have trouble receiving our emails.

Need something even faster?
For an extra charge, we offer a faster alternative. 24-hour dispatch and 1-2 working day delivery target via Courier Post. Generally, this service takes 24 hours from dispatch for the South Island, and 48 hours for the North Island. When selecting this option you will also be sent a tracking number for your order.

The cost of this service will be displayed on the checkout/shopping cart page. Please select the Courier shipping option and the charge will be calculated immediately in accordance with your cart's contents.

Got a better idea?
If you don’t like any of our shipping options, just let us know how you would like your order to be sent.
We are always open to trying new things...

The Nelson touch.
Do you live in Nelson? Lucky you, that makes for an extra fast delivery free of charge. We deliver most orders in the Nelson area by hand. We aim to have them in your letterbox within 24 hours.

Missing orders or products.
Order never turned up? Is a product missing or damaged? All orders sent via NZ Post or Courier Post, are insured for at least $250.00. If your order has not turned up by the 5th working day, please contact us and we will organize for a replacement order to be dispatched.