Returns & Refunds

Here at Epicycle we take pride in being as liberal and fair as possible with our returns and policies. To achieve this we both abide by and exceed the fair trade and consumer guarantee act of New Zealand.

Manufactures Guarantee

Epicycle offers a Manufactures Warranty on all product that we import into New Zealand.

If you have received a defective or damaged item, please take a picture if you can and email it to returns@epicycle.co.nz. If it is obviously faulty or damaged, we will immediately dispatch a replacement product. If the fault is not obvious or difficult to prove, then the item may need to be returned to us before a refund or replacement can be issued.

Returning an unused product?

You can return any unused, unopened product purchased from Epicycle at any time. If you are happy to pay for the return shipping then we are happy to offer you a full refund.

Please send it in its originally received state and appropriately packaged to:

Epicycle Limited
88 Cable Bay Road
Nelson 7071
New Zealand