Returns, Warranties and Refunds

Here at Epicycle we take pride in being as liberal and fair as possible with our returns and policies. To achieve this we both abide by and exceed the fair trade and consumer guarantee act of New Zealand.

Manufactures Guarantee - for Taya Chain, Epicycle and Ashima Products
Epicycle offers a Manufactures Warranty on all product that we import into New Zealand.
Weather you brought it from us directly, or from a local store, you can claim your warranty right here with the contact details below.

If you have received a defective or damaged item, please take a picture if you can and email it to returns@epicycle.co.nz. If it is obviously faulty or damaged, we will immediately dispatch a replacement product.
If the fault is not obvious or difficult to prove, then the item may need to be returned to us before a refund or replacement can be issued.

Email - returns@epicycle.co.nz

Online Form – Click Here

Want to return an unused product?
You can return any unused, unopened product purchased from Epicycle at any time. If you are happy to pay for the return shipping then we are happy to offer you a full refund.
Please send it in its originally received state and appropriately packaged to:

Epicycle Limited,
71 Konini Street,
Nelson, 7010,
New Zealand.