Your terms and conditions for shopping with Epicycle

Returns, Warranties and Refunds
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Shipping Details and Procedures
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Secure Payment Options
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You can cancel your order at anytime, for a full refund, before the item has been dispatched. You must cancel in writing.

Legal Stuff
All Epicycle transactions and practices abide by New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Our Privacy Policy
We truly are in 2016 now, and Epicycle is lucky to have some very passionate nerds behind the scenes that keeps us right up to date in the technology field. Epicycle is the first online bicycle shop in New Zealand to have full encryption and security on ALL pages! Encrypting can often slow things down. But in this day and age, the internet is more than capable of handling the extra overhead of encrypting. After several online test, even with full encryption, our website still loads 50-25% faster than our competitors.

" Epicycle is the first online bicycle shop in New Zealand to have full encryption and security on ALL pages. "

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Our Credit Card Data Policy
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can contact our customers service team here.